We’re here to help.

Whether you’re setting up your first trip or troubleshooting a feature, you’ll find answers below. If not, reach out — we’re happy to assist.

Getting Started

Is Journeyfolio free?

Yes. Journeyfolio is free to download and lets you plan up to 10 trips at no cost. Premium features — unlimited trips, live flight tracking, and weather forecasts — are available through optional auto-renewable subscriptions (monthly, 6-month, or yearly).

I purchased Journeyfolio before it went free. Do I lose access?

No. If you bought the app before the pricing change, you retain permanent premium access at no extra cost. Nothing changes on your end.

Do I need to create an account?

No. There’s no sign-up, no login, and no account to manage. Open the app and start planning immediately.

Where is my trip data stored?

All data is stored locally on your device. Nothing is uploaded to external servers. There is no cloud sync or backup.

What happens if I delete the app?

Uninstalling Journeyfolio permanently removes all stored trip data. Because there is no cloud backup, this cannot be undone.

Does Journeyfolio work on iPad?

Yes. The app is fully optimized for iPad with adaptive layouts and multitasking support, including Split View and Slide Over.

Using Journeyfolio

Can I plan a trip with multiple cities?

Yes. Add multiple destinations to a single trip. Each city gets its own itinerary section, weather forecast, date range, and public holidays.

What types of activities can I add?

Seven categories cover everything you need:

• Flights — flight number, seat, confirmation, live status
• Hotels — address, phone, check-in/out dates, notes
• Transport — car rentals, trains, buses, ferries, rideshares, shuttles
• Restaurants — name, address, phone, notes
• Places & Tickets — attractions, museums, events, tours, parks, shopping
• Insurance — policy details and notes
• Other — anything else worth remembering

Can an activity span multiple days?

Yes. Toggle “Multi-day” when adding an activity to set start and end dates. It will appear on each day it covers.

How do I attach documents to an activity?

Open any activity, tap the attachment option, then snap a photo with your camera or import a file. Supported formats include PDF, JPEG, and PNG. Smart OCR will attempt to auto-fill booking details from your document.

How does the location search work?

When adding an activity, type a name or keyword into the built-in search. Tap a result to auto-fill details and see a map preview.

How do weather forecasts work?

Add a destination city and Journeyfolio fetches current conditions plus a 5-day forecast via Apple Weather. Toggle between °C and °F on the weather card. Weather forecasts require a Premium subscription.

How does flight tracking work?

Enter your flight number and departure date, then tap “Verify Flight.” The app auto-fills route, airline, and times in each airport’s local timezone. For departures within ~24 hours, live status badges (On Time, Delayed, Cancelled, In Air, Landed) appear automatically. Live flight tracking requires a Premium subscription.

Schedule verification covers flights up to 12 months in the future and 3 months in the past.

How do public holidays work?

Journeyfolio detects your destination’s country and displays public holidays in the date strip. Holiday dates are highlighted with a soft yellow background so you can plan around closures.

Do I need an internet connection?

Your trip data is always accessible offline. An internet connection is only needed for weather forecasts, flight verification/status, public holiday information, and location search.

How do I pin or delete a trip?

Swipe right on a trip to pin it to the top of your list. Swipe left to delete. A confirmation prompt appears before any deletion.

Subscription Management

How do I upgrade to Premium?

Open the app and follow the in-app upgrade prompt. You can choose monthly, 6-month, or yearly plans.

How do I cancel or change my subscription?

Go to Settings → Apple ID → Subscriptions on your device. You can switch plans or cancel anytime. Premium access remains active through the end of your current billing period.

Will I lose my trips if I cancel?

No. Your trip data is stored locally and is completely independent of your subscription. Canceling Premium only limits access to flight tracking and weather features.

Troubleshooting

Weather forecasts aren’t loading

1. Confirm your device has an internet connection.
2. Verify the destination city name is correct.
3. Ensure you have an active Premium subscription.
4. If it still doesn’t load, try again in a few minutes — the weather service may be temporarily unavailable.

Flight verification says “No flight found”

• Double-check the flight number format (e.g., “JL001” or “AA100”).
• Confirm the departure date is correct.
• Note: verification covers 3 months past to 12 months future. Some regional or charter flights may not be available.

Flight status isn’t showing

Live status badges only appear for flights within approximately 24 hours of departure. Verified schedule info is still displayed for flights further out. Live tracking requires a Premium subscription.

Location search isn’t returning results

Ensure you have an internet connection and try a more specific term (e.g., “Hilton Tokyo” instead of “hotel”).

Public holidays aren’t showing

Holidays require a recognized country for your destination. Try a more specific city name (e.g., “Paris, France” instead of “Paris”).

Document attachment isn’t working

• Grant camera permission if prompted (Settings → Journeyfolio → Camera).
• For imports, ensure the file is PDF, JPEG, or PNG.
• Restart the app and try again.

My trip data seems to be missing

Trip data is preserved across app updates. Try restarting the app or your device. Note: uninstalling the app permanently removes all data since there is no cloud backup. If data is missing after a restart, please contact us.

The app is crashing or behaving unexpectedly

1. Update to the latest version from the App Store.
2. Restart the app and your device.
3. If the issue persists, email us with details (see below).

Compatibility

iOS 18.0 or later · iPhone and iPad

Contact Us

Can’t find your answer? We’d love to hear from you.

Email: contact@bartlettbutter.com

We aim to respond within 48 hours. To help us resolve your issue quickly, please include:

• Your device model and iOS version
• A brief description of the issue
• Steps to reproduce the problem (if applicable)